Yes, we aim to provide authentic crystals and gemstones. Since crystals are natural minerals, slight variations in color, size, and texture may occur. These natural variations make each crystal unique.

Customers can place orders directly through our website www.divincrystals.com by selecting the desired product, adding it to the cart, and completing the secure checkout process.

We accept secure online payments through trusted payment gateways including debit cards, credit cards, UPI, and other digital payment options available at checkout.

Orders are usually processed within 1–3 business days. Delivery time typically ranges from 3–7 business days depending on the shipping location within India.

Yes. Once your order is shipped, tracking details will be provided through email or SMS so you can monitor the delivery status.

If a product arrives damaged or incorrect, please contact our support team within 7 days of delivery. Our team will review the issue and assist with the return or replacement process.

Refunds may be provided if the product is damaged, defective, or incorrect. Once the returned product is inspected and approved, refunds are processed within 5–7 business days.

Orders may be cancelled before they are shipped. Once the order has been dispatched, cancellation may not be possible.

If you have any questions regarding products, orders, or services, please contact us through the following communication channels. Customer Support & Communication Details Business Name: Divine Crystal & Gems Website: www.divincrystals.com Email Support: office@divincrystals.com Phone Support: +91 7477307920 Business Address: 102/1 Gorui Panchanan Sarkar Road Dum Dum Cantonment North 24 Parganas West Bengal – 700065 India Customer support is available to assist with order inquiries, product questions, and general assistance related to Divine Crystals products and services.